Frequently Asked
QuestionS
Clinic Information
Our clinic is open daily from 6:00 AM to 3:00 PM, Monday to Sunday depending on the branch. Please check our Branches near you.
Please refer to our Locations to check the nearest SGD Branch for you.
You can book an appointment by providing the following details to your chosen branch via email or phone number:
- Name
- Phone Number
- Date and Time of Test
- Type of Test
- Preferred Branch
Do you accept walk-ins, or do I need an appointment?5pt walk-ins. However, we encourage booking an appointment to secure your preferred time slot.
Services and Pricing
We offer various laboratory tests, including routine diagnostics, wellness screenings, and specialized medical tests.
For a detailed list of our tests and pricing, please refer to our Service Menu.
Yes, we offer home service lab tests. Bookings are handled through our call center at 027-777-LABS (5227) (Manila Hotline), operating from 9:00 AM to 5:00 PM. Home service appointments are available from 6:00 AM to 1:00 PM, subject to branch confirmation.
Yes, we offer special packages tailored for senior citizens and individuals with chronic conditions. Our convenient labs for senior health needs ensure accessible and reliable testing. Additionally, our reliable laboratories for active seniors provide comprehensive health screenings to support a vibrant lifestyle. Please refer to our Service Menu for more details.
We recommend consulting with a healthcare provider to determine the appropriate tests for your specific health concerns.
While we do not have doctors on staff, we offer a comprehensive range of laboratory tests both in-clinic and via home service.
Payments and Discounts
Yes, we honor Senior Citizen and PWD discounts. Please present a valid ID upon payment.
Yes, we accept GCash and online bank transfers for your convenience.
Yes, we offer web-based credit card processing. A secured payment link will be sent to your email for processing.
Yes, we accept HMO coverage. You will need to request a Letter of Authorization (LOA) from your HMO provider and present it when visiting the lab.
We only accept insurance policies that include HMO coverage. Please coordinate with your provider for further details.
Appointment and Test Requirements
Test preparation varies depending on the type of test. Some tests require fasting for 10 hours, while others do not require any special preparation. Please refer to our Fasting Guide and Specimen Collection Guide for details.
Please bring the following:
- LOA (if using HMO)
- Doctor’s Lab Test Request (recommended for most laboratory services)
While not always required, we encourage bringing a doctor’s request to ensure accurate and appropriate testing.
Results and Confidentiality
Most test results are available within 24 hours. However, turnaround times may vary depending on the specific test. Results will be sent to your email as soon as they are ready.
Yes, test results are sent directly to your email once available.
Yes, all test results are treated with strict confidentiality and shared only with the patient.
Results and Confidentiality
Most test results are available within 24 hours. However, turnaround times may vary depending on the specific test. Results will be sent to your email as soon as they are ready.
Yes, test results are sent directly to your email once available.
Yes, all test results are treated with strict confidentiality and shared only with the patient.
